Terms of Service

1. Acceptance of Terms

By accessing or using the Relay AI Shopping Assistant platform ("Service") provided by Magebytes Technologies ("Company"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.

2. Service Description

Relay is a SaaS platform that provides AI-powered shopping assistance via an embeddable chat widget. The Service integrates with Shopify, Adobe Commerce (Magento), WooCommerce, BigCommerce, Shopware, and OpenCart stores to enable natural-language product discovery, cart operations, and customer escalation workflows.

3. Accounts and Registration

• You must provide accurate and complete registration information.
• You are responsible for maintaining the security of your account credentials.
• You must notify us immediately of any unauthorised use of your account.
• Each account may only be used by a single merchant or business entity. Reselling or sub-licensing access is prohibited without our prior written consent.

4. Subscription Plans and Billing

4.1 Plans

4.2 Billing Terms

• Subscriptions are billed monthly in advance.
• For Shopify merchants, billing is processed through the Shopify App Store. For other merchants, billing is processed through Stripe.
• Unused message quota does not roll over between billing periods.
• We reserve the right to suspend the Service if payment is not received within 7 days of the due date.

5. Acceptable Use

You agree not to use the Service to:

• Transmit spam, phishing messages, or unsolicited commercial communications
• Distribute malware or engage in any activity that disrupts the Service
• Impersonate any person or entity or misrepresent your affiliation
• Collect personal data from shoppers beyond what is disclosed in your store's own privacy policy
• Violate any applicable laws or regulations, including consumer protection and data privacy laws
• Reverse-engineer or attempt to extract the underlying AI models or source code

6. Intellectual Property

The Relay platform, including the widget, dashboard, and API, is owned by Magebytes Technologies and protected by copyright and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to use the Service during your subscription. You retain all ownership rights to your store data and conversation content.

7. AI-Generated Content

The Relay widget generates responses using large language models. You acknowledge that AI-generated content may occasionally be inaccurate or incomplete. You are responsible for reviewing and, where appropriate, configuring the agent to ensure responses are suitable for your store and customers. We are not liable for any transactions or decisions made based on AI-generated responses.

8. Limitation of Liability

To the maximum extent permitted by law, Magebytes Technologies shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill. Our total liability for any claim arising under these Terms shall not exceed the fees paid by you in the three months preceding the claim.

9. Indemnification

You agree to indemnify and hold harmless Magebytes Technologies and its officers, directors, employees, and agents from any claims, losses, or damages arising from your use of the Service, your violation of these Terms, or your infringement of any third-party rights.

10. Termination

Either party may terminate the subscription at any time. Upon termination, your access to the Service will cease at the end of the current billing period. We reserve the right to suspend or terminate accounts that violate these Terms immediately and without notice.

11. Changes to Terms

We may update these Terms at any time. We will provide at least 14 days' notice of material changes via email. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

12. Governing Law

These Terms are governed by the laws of the jurisdiction in which Magebytes Technologies is incorporated. Any disputes shall be resolved through binding arbitration, except where prohibited by applicable law.

13. Contact

Magebytes Technologies
Legal: legal@magebytes.com
Support: support@magebytes.com