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Install Relay from the Shopify App Store and follow the onboarding wizard. Relay automatically injects the widget via a Theme App Extension — no code changes required. You can configure the widget behaviour, colours, and welcome message from the Relay dashboard.

After creating your Relay account, go to Configuration → Platform and enter your Magento base URL and OAuth 1.0a credentials (consumer key, consumer secret, access token, access token secret). Then copy the widget embed snippet from the Install page and paste it before the closing </body> tag in your theme's footer template.

Enter your WooCommerce store URL, consumer key, and consumer secret in the Configuration page. Then copy the embed snippet and add it to your theme — either via a Custom HTML block in the footer widget area, or directly in footer.php.

Yes. From the Configuration page you can change the primary colour, welcome message, agent name, tone, and language. Pro and Enterprise plans include white-label mode to remove the 'Powered by Relay' badge.

When a shopper requests a human agent, or when the AI detects it cannot resolve the query, the session is marked as escalated. You receive an email alert with a session preview and a link to the full conversation in your Relay dashboard.

The proactive trigger automatically opens the chat widget after a configurable delay (e.g. 10 seconds on the page) or when a shopper lands on the cart page. You can set the opening message and enable or disable this per-page from the Widget Behaviour section in Configuration.

Each plan includes a monthly message allowance: Starter 500 (hard cap), Pro 10,000 (hard cap), Enterprise 50,000 included then $0.005 per message beyond that. Each shopper turn counts as one message. When the hard cap is reached on Starter or Pro, the widget displays a friendly fallback message until the next billing cycle.

Yes. All data is encrypted in transit (TLS 1.2+) and at rest (AES-256). API keys and access tokens are encrypted at the field level before being stored in our database. We do not store payment card numbers — billing is handled by Shopify and Stripe.

For Shopify merchants, uninstall the app from your Shopify admin — your subscription cancels immediately and no further charges apply. For other merchants, email support@magebytes.com and we will cancel and confirm within 1 business day.

All self-serve plans include a 7-day free trial with no credit card required. After the trial: Starter $9/month, Pro $49/month, Enterprise $399/month. For Custom plans (negotiated volume and SLA), contact sales@magebytes.com. You can upgrade or cancel at any time from the Billing page in your dashboard.